Our Projects
As well as reviewing and maintaining industry training packages, to ensure they reflect the latest industry practices, Service Skills Australia has a broader role in promoting skills and workforce development in the service industries.
Service Skills Australia facilitates partnerships between employers, employees, unions and training organisations to ensure the vocational education and training system supports and meets the needs of our industries. That is, to have access to the right people, with the right skills at the right time.
Our workforce development information is based on the latest industry intelligence, to achieve this we undertake intensive research to inform our decision making.
Find out more about the projects we are undertaking:
- Environmental Scan 2010
- Sport and Recreation Workforce Development
- Tourism and Hospitality Workforce Development
- Ready for Retail
- Completion Rates for the Service Industries
- Pathways to Participation
- Discuss Display Do
- Volunteers in the Service Industries
- Ways of Seeing: Reconceptualising Skills
- VET in Schools
- Integrated Retail Management Qualification
What is workforce development?
To the Commonwealth Government, workforce development means improving the productivity of Australia's workforce and increasing participation in the workforce — in essence, increasing the capability and capacity of the Australian workforce.
In the service industries, an increasingly demanding customer will expect higher service levels, and increasing the productivity of the workforce will require an innovative and flexible approach to our existing and potential staff. Employers will need to look beyond traditional workforce issues and consider how they can develop attractive, productive workplaces.
It is about training people to do the job today and developing and increasing their skills for tomorrow's industry, developing themselves and a career. But it is also about creating an environment in which the business will be able to meet the demographic and economic challenges it faces.
Workforce development covers a wide range of key activities, strategies and policies that have an impact on individuals and teams, the organisation in which they operate, the systems that surround them, as well as on the broader industry, regional business and community environment. It includes business analysis, policy, job design, recruitment, attraction, retention and separation, as well as resources, support mechanisms, capability development and incentives.
